We support your organization right from the beginning and until a change is tangible and successfully implemented.

Analysis

of your company / organization with respect to the maturity of applied processes and cross organizational collaboration.

Re-focussing of the business processes to better achieve targeted business goals and create customer enthusiasm through innovative and high quality products and services.

Means: Benchmarking of your company / organization at relevant reference standards, like ISO 9001, ISO 13 485, SPICE (ISO 15504), CMMI Appraisals, ITIL, u.a.

Elaboration

Establishment of a process improvement initiative to achieve agreed process goals.

Structuring of tasks. Team building. Process descriptions. Tool support.

Visualization of progress. Business intelligence. Creation of management decision tools. Continuous improvement in a learning organization.

Means: Transparent and end-to-end defined processes with clear responsibilities. Standardized documents. Consolidated real-time data presented to management.

Institutionalization

Changes to an organization are only successful if employees and managers are developed systematically to professionalize their capabilities for their assigned roles.

Means: Role definitions. Definition of authorities. Elaboration of development programs for employees. Coaching and training on the job. Certification and assessment of process adherent behaviour.

Success and continuous improvement.

Sustainable success of a company can only be achieved by repeated impulses and management of teams by agreed objectives. Processes require an ongoing management attention and commitment. Including affected people from the very beginning will result in better acceptance and sustainable change.